When an organisation becomes certified, they demonstrate to their customers and stakeholders that they are a reputable, recognisable organisation and that their services and management system complies with the stringent standard requirements, guidelines and customer expectations. Organisations that demonstrate compliance are sought after by customers
RSI will respond to either verbal or written expressions of interest from organisations interested in one or more of our Standards for certification. If your organisation is located near one of RSI’s offices, an advisory visit may be arranged to discuss your recognition requirements and how RSI can help your organisation achieve them.
APPLICATION FOR ASSESSMENT AND CERTIFICATION
Complete the Application Form on behalf of your organisation, and provide this along with the accompanying documentation to RSI for review. Your requirements will be entered into our database and a Client Manager will be appointed to look after your assessment requirements. The Client Manager will be your primary point of contact with RSI and is responsible for ensuring that our services are delivered to your organisation in the most effective manner possible.
AUDIT PROGRAMME AND PROPOSAL
Based on our review of your application, if accepted, we will prepare your audit programme and agreement for the full three-year certification cycle detailing the cost and time involved for formal assessment. Upon your returned certification services agreement and registration fee, RSI will commence its appointment as your certification body.
As soon as practicable after receipt of your signed agreement, a RSI Client Manager will contact your organisation. The Client Manager will seek an appreciation of the nature and scope of the organisation’s activities, structure and location(s), including any activities for which confirmation is being excluded; and determine the status of system documentation and implementation including organisational policies, objectives and targets.
INITIAL CERTIFICATION AUDIT [STAGE 1]
In order to gain certification to a management system your organisation is required to have two stage certification audit. An initial [Stage 1] audit determines your readiness for your certification. RSI undertakes a review of your organisation’s system documentation, including policies, manuals, procedures and other relevant supporting documentation. This step gives your organisation the opportunity to demonstrate that all documentation required by the relevant standard or code of practice has been prepared, is controlled where necessary, and is monitored and updated as required. Your organisation will receive a documented report which outlines the findings from the initial [Stage 1] audit, including any areas of concern which could lead to a nonconformance in your initial [Stage 2] audit. Findings must be satisfactorily addressed prior to the next stage.
INITIAL CERTIFICATION AUDIT [STAGE 2]
RSI proceeds with Initial Certification Audit [Stage 2] upon the client resolving any areas of concern identified during Stage 1 audit. The purpose of this audit is to establish whether your organisation’s management system has been implemented and complies with the relevant standard or code of practice by examining actual practices, documentation and records and comparing them against the organisation’s policies and procedures. Your organisation will receive a documented report which outlines the findings from the initial [Stage 2] audit. It is your organisation’s responsibility to respond to the non-conformities detailed in your audit report by the designated time frame.
CERTIFICATION DECISION [GRANTING INITIAL CERTIFICATION]
RSI shall follow its procedure to conduct an effective review prior to making a decision for granting certification, (or expanding or reducing the scope of certification, renewing, suspending or restoring, or withdrawing of certification). RSI will seek to verify the implementation of corrective actions of major nonconformance’s and in some cases another Stage 2 audit may be required prior to recommending certification.
STATEMENT OF CONFORMITY [CERTIFICATE]
When your organisation has achieved certification, RSI will provide you with a Certificate as a statement that your organisation has achieved certification to the relevant standard(s). The certificate will include important data such as your organisation’s certification number, the standard for which certification has been granted, and the date of certification. The certificate should be displayed where it will be seen by customers and potential customers. Certificate(s) are granted for 3 years (less one day) from the certification decision date, or 3 years from the date of previous certificate expiry, in the case of recertification.
SURVEILLANCE AUDIT [FIRST AND SECOND YEAR’S]
Surveillance audits shall be conducted at least once a calendar year and in the first and second years following the certification decision, except in recertification years. The date of the first surveillance audit following initial certification shall not be more than 12 months from the certification decision date. Your Client Manager will contact you in advance of your scheduled surveillance audit to conduct an audit programme review and commence audit plan arrangements. Surveillance audits are on-site audits, but are not necessarily full system audits, and shall be planned together with the other surveillance activities so that the certification body can maintain confidence that the client’s certified management system continues to fulfil requirements between recertification audits.
RECERTIFICATION AUDIT [THIRD YEAR]
The recertification cycle for Management System programs is three yearly. Your recertification audit must be conducted within three years of the initial certification or last recertification and confirms the continued conformity and effectiveness of the management system as a whole, and its continued relevance and applicability for the scope of certification. Recertification audit activities may need to have a Stage 1 in situations where there have been significant changes to the management system, the organisation, or the context in which the management system is operating (e.g. changes to legislation). The recertification audit must take place three months prior to the expiry date of the certificate. Extensions on recertification dates are not permitted.